At N1 WATCHES, every watch is covered by our 1-Year Warranty against qualifying mechanical defects and failures.
If you experience an issue with your watch, please contact us first at contact@n1watches.com. Many minor issues may be resolved through simple adjustments or troubleshooting, and our team will guide you through the appropriate steps.
1-Year Warranty Coverage
Our warranty applies when:
- The watch has a manufacturing or mechanical defect.
- The watch does not function substantially according to the product specifications listed on our website.
- The issue is confirmed to be covered by our warranty following inspection.
Warranty Service
If the issue cannot be resolved remotely, we will assess the watch and, where applicable, repair or replace it.
If a replacement is approved, it will normally be for the same model as the original purchase.
If you would like to exchange your watch for a different model, please contact us before returning it. An additional charge may apply depending on the model selected.
Warranty Shipping
Customers are responsible for shipping costs associated with sending a watch to us for warranty service, unless otherwise agreed in writing.
Warranty Exclusions
The warranty does not cover:
- Mishandling, misuse, accidents, or improper use by the customer.
- Scratches, dents, or cosmetic damage caused after delivery.
- Cracked or damaged glass/crystal resulting from impact or customer use.
- Normal or unreasonable wear and tear.
- Damage caused by unauthorized modifications, repairs, or servicing.
- Damage caused by failure to follow product care or usage instructions.
Contact Us
If you need warranty assistance, please contact us before sending your watch back.
Email: contact@n1watches.com